Terms & Conditions

Last updated: July 2026

General terms

By using the Jabeenz website (jabeenz.co.uk) you agree to the terms set out on this page. If you do not agree, please do not use our website or place orders through it.

Jabeenz reserves the right to update these terms at any time. Changes take effect as soon as they are published on this page. Continued use of the website after changes have been posted means you accept the updated terms.

About our products

All Jabeenz garments are original designs, designed by our team and handcrafted by our skilled artisans. Every piece is handmade, which means slight variations in colour, embroidery, and finish are a natural part of the process and reflect the quality of handmade work.

We photograph our products as accurately as possible, but colours may appear slightly different on screen depending on your device settings and display calibration. If you have any concerns about a specific colour or detail, please contact us before ordering and we will be happy to help.

Pricing

All prices on our website are listed in British pounds (GBP) and include VAT where applicable.

Some products are listed in "enquire" mode rather than with a fixed price. These items require a consultation to discuss your requirements before we can provide an accurate quote. Please get in touch with us by phone, email, or WhatsApp to arrange this.

We reserve the right to change prices at any time, but any changes will not affect orders that have already been confirmed.

Bespoke and custom orders

Jabeenz specialises in bespoke bridal and occasion wear. If you commission a custom piece, please note the following:

Deposits - a non-refundable deposit is required when placing a bespoke order. The exact amount will be confirmed during your consultation
Lead times - bespoke garments take time to create. We will provide an estimated completion date when you place your order, and we will keep you informed of progress
Non-returnable - because bespoke items are made to your specific measurements and preferences, they cannot be returned or exchanged. Please make sure all details are confirmed and agreed before production begins
Alterations - minor alterations after delivery may be possible depending on the garment. Please contact us to discuss

Returns and exchanges

For standard (non-bespoke) items purchased through our website:

You may return items within 14 days of receiving your order
Items must be unworn, unwashed, and in their original condition with all tags attached
Please contact us before sending anything back so we can provide return instructions
Refunds will be processed to the original payment method within 14 days of receiving the returned item
Return postage costs are the responsibility of the customer unless the item is faulty or we sent the wrong item

Items that have been worn, altered, or returned without tags cannot be accepted for a refund or exchange.

Delivery

We offer delivery across the United Kingdom. International delivery may be available on request - please contact us to discuss.

Estimated delivery times will be provided at checkout. We do our best to meet these estimates, but delivery times are not guaranteed and may occasionally be affected by circumstances beyond our control.

Risk of loss or damage passes to you upon delivery. If your order arrives damaged, please contact us within 48 hours with photographs and we will arrange a resolution.

Intellectual property

All designs, images, text, logos, and other content on this website are the property of Jabeenz and are protected by UK intellectual property laws. Our garments are original Jabeenz creations, designed and manufactured by our team.

You may not reproduce, distribute, or use any content from this website without our written permission.

Limitation of liability

Jabeenz provides this website and its contents on an "as is" basis. While we take care to ensure that product information is accurate, we do not guarantee that all information on the website is complete, current, or error-free at all times.

To the fullest extent permitted by law, Jabeenz shall not be liable for any indirect, incidental, or consequential losses arising from use of this website or the purchase of our products, except where such liability cannot be excluded by law.

Nothing in these terms affects your statutory rights as a consumer under UK law.

Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these terms, please contact us:

Email: sales@jabeenz.co.uk
Phone: 073 6180 5655
Address: 934 Stockport Road, Levenshulme, Manchester, M19 3AB

Key Terms for Shopping With Us

These terms and conditions set out the agreement between you and Jabeenz when you place an order, commission a bespoke garment, or use our website. We have written them in plain English so you can understand exactly what you are agreeing to, without needing a lawyer to translate.

When you place an order with us, you are entering into a contract for the supply of goods. For ready-to-wear items, the contract begins when we confirm your order. For bespoke commissions, the contract begins when we receive your deposit and confirm the design specification in writing.

Bespoke Commissions

Bespoke garments are made to your individual measurements and design choices. Because of this, bespoke orders cannot be cancelled once production has begun. We require a deposit of fifty per cent at the time of order, with the balance due before collection or dispatch. If you need to make changes to your design after production has started, we will do our best to accommodate them, but additional charges may apply.

We aim to complete bespoke orders within the timeline agreed at your consultation. If there is any delay, we will notify you as soon as possible and offer a revised delivery date. In the unlikely event that we cannot fulfil your order, you will receive a full refund of all payments made.

Your Consumer Rights

Nothing in these terms and conditions affects your statutory rights as a consumer under UK law. You have the right to receive goods that match their description, are of satisfactory quality, and are fit for purpose. If a garment is faulty or does not match the agreed specification, we will offer a repair, replacement, or refund in line with the Consumer Rights Act 2015.

For ready-to-wear purchases made online, you have 14 days from the date of delivery to cancel your order under the Consumer Contracts Regulations 2013. Bespoke and personalised items are exempt from this right because they are made to your specification. Full details of our cancellation and returns process are available on our returns page.

What is your returns policy?

All sales at Jabeenz are final. Because every piece is either bespoke or carefully curated, we do not accept returns or exchanges. To make sure you are completely satisfied, we have a thorough pre-dispatch verification process. You see detailed photos and can join a WhatsApp video call to view your finished garment before you pay the final balance and before we ship. You always approve before it leaves our hands.

Why does Jabeenz not offer returns?

Our garments are handcrafted, often bespoke, and made specifically to your measurements and design choices. They cannot be resold. Instead of relying on a returns process, we put our energy into making sure you love your outfit before it ships. Through photos, video calls, and your personal approval, we make sure there are no surprises. That is a better promise than any returns policy.

What is the pre-dispatch verification process?

Before every dispatch, we send you high-quality photos of the finished garment and offer a WhatsApp video call so you can see the embroidery, colour, fabric, and overall look in detail. You confirm you are happy before paying the remaining balance and before we ship. This process is our commitment to making sure what you receive is exactly what you approved.

TL;DR

These terms cover all purchases from Jabeenz, including online orders and bespoke commissions. By placing an order you agree to these conditions under UK consumer law.

Terms and conditions are the binding rules between a business and its customers. They cover ordering, payment, delivery, returns and liability.

Our terms cover 4 purchase types: ready-to-wear online orders, in-store buys, bespoke commissions and alteration services. UK law gives online customers a 14-day cooling-off period. Bespoke orders are exempt because they are made to individual specs.

Comparison

Online marketplaces can be vague about terms for custom goods. Our terms clearly separate ready-to-wear purchases from bespoke commissions. Some retailers apply the same policy to all products. We give specific terms for custom bridal orders to reflect the unique nature of made-to-measure garments.

Feature	Jabeenz	Typical Retailers
Own production	✓	✗ Imported
Bespoke service	✓ From £200	Limited
Free consultation	✓ 7 days a week	Often £20-50
Manchester showroom	✓	Online only

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