Our Promise
At Jabeenz, we take pride in the quality of every garment we produce. As a manufacturer with over 50 years of experience in handcrafting South Asian formalwear, we stand behind the workmanship, fabrics, and finish of every garment we produce. Our goal is for you to be completely delighted with your purchase.
We accept returns within 14 days of delivery for ready-to-wear items purchased through our website. If something is not quite right, we want to make it right. Please read the full policy below for details on returns, exchanges, bespoke orders, and cancellations.
Please note: No returns or exchanges on in-store purchases.
Returns — Ready-to-Wear Items
To return a ready-to-wear item, please follow these steps:
- Contact us within 14 days of receiving your order via WhatsApp or email at sales@jabeenz.co.uk with your order number
- Provide details with a valid reason and attach photographs of the item, packaging, and condition
- Ship the item to our warehouse within 2 working days of approval:
934 Stockport Road, Levenshulme, Manchester M19 3AB - Receive your refund within 5–7 working days of us receiving and inspecting the returned item
Return Conditions
- Items must be unworn, unwashed, and free from perfume or deodorant marks
- All original tags must be attached and undamaged
- Items must be in their original packaging
- Return postage is the customer’s responsibility unless the item is faulty or we sent the wrong item
- If an item arrives damaged, you must report it on the same day of delivery
Items That Cannot Be Returned
- Bespoke and made-to-order garments
- Sale items
- Items with customised design or stitching
- Items that have been worn, altered, or returned without tags
Exchanges
We are happy to exchange items for a different size, subject to availability. To request an exchange:
- Contact us within 14 days of delivery with your order number and the size you require
- Return the original item to our warehouse in its original condition
If the replacement item is a different price, we will either issue a store credit for the difference or request additional payment.
Exchange Conditions
- No exchanges on bespoke, customised, or sale items
- Subject to stock availability
Bespoke & Made-to-Order
Due to the custom nature of bespoke garments, we are unable to accept returns or exchanges on made-to-order items. We strongly recommend visiting our showroom for a fitting or sending detailed measurements via WhatsApp before finalising your order.
Non-refundable deposits apply to all bespoke orders.
Cancellations
You may cancel your order at any time before it has been dispatched.
- Refunds for cancelled orders will be processed to the original payment method within 5–7 working days
- Orders cannot be cancelled once they have been shipped
- Sale items cannot be cancelled
Failed Deliveries
If our courier cannot deliver your order, the parcel will be returned to us. You will have up to three weeks from the date we receive the returned parcel to contact us and arrange re-delivery.
If you do not contact us within this period, we will issue a refund minus postage charges. If you wish to receive the goods after the three-week period, you will need to place a new order at the current listed price.
Refunds
Refunds are processed within 5–7 working days of receiving the returned item and confirming its condition. The refund will be issued to the original payment method.
We will refund the value of the goods returned but will not refund any shipping charges paid on the original order.
Quality Assurance
Every Jabeenz garment undergoes a multi-stage quality check before dispatch. Our quality control team inspects stitching, embroidery, embellishment placement, and fabric integrity to ensure the piece meets our standards. If a garment arrives with a manufacturing defect, we will cover the cost of return postage and offer a full refund or replacement at no additional cost to you.
For ready-to-wear items, we also offer complimentary basic alterations if the fit is not quite right. Rather than returning a piece you love, contact us to discuss whether an alteration could resolve the issue. Minor adjustments to hemlines, waist, and sleeves can often be done quickly.
Frequently Asked Questions
Can I return a bespoke or made-to-order garment?
No. Because bespoke garments are made specifically to your measurements and design choices, they cannot be returned or exchanged. We strongly recommend visiting our showroom for a consultation, or sending detailed measurements via WhatsApp before confirming a bespoke order. We also offer multiple fittings during the production process to ensure you are happy before the garment is completed.
What if my item arrives damaged?
If your garment arrives damaged or with a defect, please report it on the same day of delivery by contacting us via WhatsApp or email with photographs of the issue. We will arrange a replacement or full refund including return postage at no cost to you.
How long does it take to receive my refund?
Refunds are processed within 5 to 7 working days of receiving the returned item and confirming it meets our return conditions. The refund is issued to the original payment method. Please allow an additional 2 to 3 working days for the funds to appear in your account, depending on your bank.
Can I exchange for a different colour or design?
Exchanges are available for different sizes of the same item, subject to stock availability. If you would like a different colour or design, you would need to return the original item for a refund and place a new order. For bespoke orders, colour and design changes may be possible during the early stages of production. Contact us to discuss your options.
Do I have to pay for return postage?
Return postage is the customer's responsibility unless the item arrived faulty, damaged, or incorrect. We recommend using a tracked delivery service to return items, as we cannot be held responsible for parcels lost in transit. Keep your proof of postage until the return has been processed.
Can I return a sale item?
No. All sale items are final sale and cannot be returned, exchanged, or refunded. Please check measurements carefully before purchasing sale items. If you are unsure about sizing, refer to our Size Guide or contact us before ordering.
Contact Us
For returns, exchanges, or any questions about our policy, our team is available to help:
Start a Return via WhatsApp
