Accessibility Statement

Last updated: July 2026

Our commitment

Jabeenz is committed to making our website accessible to everyone, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we are continually working to improve the experience for all our visitors.

What we have done

We have built our website with accessibility in mind from the start. Here are some of the features we have put in place:

Keyboard navigation - every page on our website can be navigated using a keyboard alone, without needing a mouse
Screen reader support - we use semantic HTML, ARIA labels, and proper heading structure so that screen readers can interpret our content correctly
Skip to content - a "skip to main content" link is available at the top of every page, allowing keyboard users to bypass repeated navigation
Focus indicators - visible focus outlines appear on interactive elements (links, buttons, form fields) so you can always see where you are on the page
Reduced motion - if you have set a preference for reduced motion in your operating system or browser, our animations and transitions will be turned off or simplified
Alt text on images - all meaningful images include descriptive alternative text. Decorative images are properly marked so screen readers skip them
Colour contrast - we have chosen colour combinations that meet WCAG AA contrast ratios to ensure text is readable
Responsive design - our website adapts to different screen sizes and works well when text is resized up to 200%

Known limitations

While we work hard to keep everything accessible, there may be areas where we fall short. Some older content or third-party integrations may not fully meet our accessibility standards. We are actively reviewing and improving these areas.

If you encounter any specific barriers, we genuinely want to know about them so we can fix them.

Reporting accessibility issues

If you find anything on our website that is difficult to use or does not work well with your assistive technology, please let us know. Your feedback helps us improve.

When getting in touch, it is helpful if you can tell us:

The page or feature you had trouble with
What browser and assistive technology you were using (if applicable)
A description of what happened and what you expected to happen

We will do our best to respond within 5 working days and will work with you to find a solution.

Contact us

You can reach us about accessibility issues or any other questions:

Email: sales@jabeenz.co.uk
Phone: 073 6180 5655
Address: 934 Stockport Road, Levenshulme, Manchester, M19 3AB

Our Commitment to Accessibility

We are committed to making the Jabeenz website accessible to everyone, regardless of ability or the technology they use to browse the web. Our target standard is WCAG 2.1 Level AA, which is the internationally recognised benchmark for website accessibility. We believe that every bride should be able to explore our collections, book a consultation, and contact our team without barriers.

Accessibility is not a one-time project. It is an ongoing practice that we build into every update, every new page, and every feature we add to the site. Our development team tests against accessibility standards as part of our regular workflow, and we conduct periodic audits to catch anything we may have missed.

What We Support

Our website is designed to work with screen readers including JAWS, NVDA, and VoiceOver. All images include descriptive alt text, all forms are properly labelled, and our navigation can be used entirely by keyboard. We use sufficient colour contrast throughout the site, and we avoid relying on colour alone to convey information.

We also support browser zoom up to 200 per cent without loss of content or functionality, and our layout adapts to different screen sizes and orientations. If you use speech recognition software, custom stylesheets, or other assistive tools, our site is built to work with them.

Reporting Issues

If you encounter any difficulty using our website, we want to hear about it. Please contact us by email, phone, or WhatsApp and describe the issue you experienced, including what device and browser you were using. We take every accessibility report seriously and aim to investigate and resolve issues within five working days. Your feedback directly improves the experience for all of our visitors.

We also welcome suggestions for how we can improve. Website accessibility is a journey, not a destination, and the needs of our visitors evolve as technology changes. Whether you use a screen reader, navigate by voice, or simply prefer larger text, we want your experience on our site to be smooth, clear, and welcoming. Our goal is to make sure that nothing stands between you and the bridal wear you are looking for.

Do you offer outfit rental or hire?

No. Jabeenz does not offer rental or hire. All our garments are for purchase only. Every piece is either handcrafted bespoke to your measurements or carefully selected from our collections. Our outfits are made with premium fabrics and hand-embroidery to the highest standard because they are meant to be treasured and kept, not returned after a single wear.

Can you copy or replicate a designer outfit?

No. We do not produce replicas, copies, or imitations of any other designer's work. At Jabeenz, every design we create is our own original work, shaped by nearly 50 years of expertise in Asian bridal and occasion wear. What we can do is take your inspiration and ideas and craft an entirely original outfit that brings your personal vision to life in a way no copy ever could.

Can you alter or repair garments bought from another shop?

No. We only alter and repair garments originally purchased from Jabeenz. We know the construction, fabrics, and embroidery techniques of our own pieces inside and out, which means we can alter them properly without compromising the quality. We cannot guarantee the same standard with garments made by others.

TL;DR

Jabeenz follows WCAG 2.1 Level AA accessibility standards. Our website supports screen readers, keyboard navigation and high-contrast modes for an inclusive browsing experience.

An accessibility statement is a public pledge to digital accessibility. It outlines how a website meets the Web Content Accessibility Guidelines (WCAG). It also lists the steps taken to make the site usable for people with disabilities.

According to the Family Resources Survey 2022/23, around 14.6 million people in the UK, roughly 22% of the population, have a disability. Research by the Purple organisation shows disabled consumers spend about £274 billion a year in the UK economy. According to WCAG 2.1, Level AA covers 50 specific success criteria across 4 principles: perceivable, operable, understandable and robust.

Comparison

The Equality Act 2010 sets a minimum legal standard. Our website targets WCAG 2.1 Level AA, which is a higher voluntary standard. Many e-commerce sites treat accessibility as an afterthought. We test with screen readers and keyboard navigation across all pages and product listings. We build accessibility into our main site rather than creating a separate accessible version.

Feature	Jabeenz	Typical Retailers
Own production	✓	✗ Imported
Bespoke service	✓ From £200	Limited
Free consultation	✓ 7 days a week	Often £20-50
Manchester showroom	✓	Online only

Frequently Asked Questions

Does the website work with screen readers?

Yes, we test our website with NVDA and VoiceOver screen readers. All images have descriptive alt text. Navigation uses ARIA landmarks. Interactive elements have proper labels for assistive technology users.

Can I navigate the site using only a keyboard?

Yes, all pages, menus, product listings and forms work with keyboard-only input. Tab order follows a logical flow. All interactive elements have visible focus indicators.

How do I report an accessibility issue?

If you find any accessibility barriers on our website, please contact us by phone, email or WhatsApp. We take all reports seriously. We aim to fix accessibility issues within 5 working days.

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