Delivery You Can Trust
Every Jabeenz garment is handcrafted with care, and we take the same care with how it reaches you. Whether you are ordering a ready-to-wear piece for next-day delivery or a bespoke bridal outfit months in advance, we ensure your garment arrives safely, on time, and beautifully presented. We offer free UK delivery on all orders, worldwide shipping, and full tracking on every parcel.
UK Delivery
We offer free standard delivery across the United Kingdom on all orders.
- Standard delivery: 3–5 working days (free)
- Express delivery: 1–2 working days (available at checkout for an additional charge)
Orders placed before 4 PM on a working day will be dispatched the same day. Orders placed after 4 PM or on weekends and bank holidays will be dispatched the next working day.
International Delivery
We ship worldwide. International delivery times vary by destination:
- Europe: 5–10 working days
- Rest of World: 7–22 working days
Shipping costs for international orders are calculated at checkout based on weight, dimensions, and destination. The price shown at checkout is the final shipping cost.
Duties & Taxes
- UK orders: VAT is already included in the price displayed on the website
- International orders: import duties and taxes may apply depending on your country’s customs regulations and are the responsibility of the buyer
Bespoke & Made-to-Order
Bespoke and made-to-order garments have a production time of 6–10 weeks, after which standard delivery times apply. We will keep you updated throughout the process via WhatsApp or email.
Collection from Showroom
Free collection is available from our Manchester showroom. We will notify you by WhatsApp or email when your order is ready for collection.
Address: 934 Stockport Road, Levenshulme, Manchester M19 3AB
Order Tracking
Upon dispatch, you will receive a tracking link via email or WhatsApp from which you can follow the progress of your shipment based on the latest updates from the shipping provider.
Change of Delivery Address
We are able to change the delivery address at any time before the order has been dispatched. Please contact us as soon as possible if you need to update your address.
Items Out of Stock
Subject to stock availability. If an item is out of stock, we will contact you to discuss whether you would prefer to await restocking or receive a refund. Existing items in your order will be reserved while we await the backordered item.
Parcels Damaged in Transit
If you find a parcel is damaged on arrival, please reject the parcel from the courier if possible and contact us immediately. If the parcel was delivered without you being present, please contact us with photographs of the damage.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Parcels Lost in Transit
If your delivery time has exceeded the estimated timeframe, please contact us so we can investigate with the courier. All parcels are insured for loss and damage up to the value stated by the courier. We will process a refund or replacement once the parcel is deemed lost.
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns & Exchanges page.
Packaging and Presentation
We understand that many of our garments are purchased for special occasions. Every order is carefully packaged to protect the fabric, embroidery, and embellishments during transit. Bridal and formal pieces are individually wrapped in acid-free tissue paper and placed in a garment bag within a sturdy shipping box. Dupattas and accessories are packed separately to prevent snagging.
For gift orders, please let us know at the time of ordering and we will ensure the packaging is suitable for gifting.
Frequently Asked Questions
Is UK delivery really free?
Yes. All orders delivered within the United Kingdom qualify for free standard delivery (3 to 5 working days). There is no minimum order value. Express delivery is available for an additional charge, shown at checkout.
Do you deliver internationally?
Yes, we ship worldwide. Delivery times and costs vary by destination. European orders typically arrive within 5 to 10 working days, and the rest of the world within 7 to 22 working days. Shipping costs are calculated at checkout based on weight, dimensions, and destination.
How will I know when my order has been dispatched?
You will receive a notification via email or WhatsApp with a tracking link as soon as your order is dispatched. You can use this link to follow the progress of your shipment in real time.
Can I collect my order from your showroom instead?
Yes. Free collection is available from our Manchester showroom at 934 Stockport Road, Levenshulme, Manchester M19 3AB. We will notify you when your order is ready. This is a popular choice for bridal customers who want a final fitting before taking their garment home.
What happens if I am not home when delivery is attempted?
Our courier will attempt delivery and, if unsuccessful, will leave a card with instructions for redelivery or collection from a local depot. If the parcel is returned to us after a failed delivery, we will contact you to arrange redelivery. You have three weeks from the date we receive the returned parcel to arrange redelivery before a refund is issued.
How long does a bespoke order take to arrive?
Bespoke and made-to-order garments have a production time of 6 to 14 weeks depending on the complexity of the design and embroidery. After production is complete, standard delivery times apply (3 to 5 working days within the UK). We keep you updated throughout the process with progress updates via WhatsApp or email.
Contact Us
For delivery enquiries, tracking updates, or any questions about your order, our team is here to help:
- Email: sales@jabeenz.co.uk
- WhatsApp: 073 6180 5655
- Phone: 073 6180 5655
